OVERSEAS HOLIDAY BOOKING TERMS 

1 – PAYMENTS

When a booking is made, the 'lead name' on the booking confirms that they are 17 or over, have the authority to bind the party to these terms, and accept the booking conditions outlined on our website or in the brochure, as confirmed in the pre-booking information. This confirmation will include any special requests agreed upon. Your booking is not confirmed until your deposit payment has been received. Please check the confirmation carefully to ensure all the information is correct. You can contact us for further information or assistance if you have any questions.

Please do not make any travel arrangements until your booking has been confirmed and you have adequate travel insurance in place.

• All payments are to be made to the Bridge Overseas Ltd Bonded Trust Account for your total protection.

• A deposit payment is required to secure your holiday booking.

• Final balance payments are due no later than 49 days prior to departure.

2 - CANCELLATION TERMS

• You can cancel your booking without penalty by providing 49 days’ notice in writing.

• If you cancel 48 to 28 days prior, you will incur a charge of 50% of the total cost.

• If you cancel 27 to 14 days prior, you will incur a charge of 75% of the total cost.

• If you cancel less than 14 days prior, you will incur a charge of 100% of the total cost.

• We will always do our best to resell your booking.

• You can change the name on your booking without charge up to seven days before departure.

3 - TRANSFERRING YOUR BOOKING - NAME CHANGE

You can transfer your booking to someone else, provided that the individual satisfies all conditions of the holiday. You must inform us in writing no less than 7 days before departure. After this date, changes may incur a fee of £25 per person. Your cancellation will take effect from the date on which we receive your written confirmation.

4 - CHANGES TO YOUR HOLIDAY BY US

While we rarely need to make changes, we reserve the right to do so at any time. We will inform you about any significant changes as soon as possible, including the minimum number of players required for the holiday. If we make a major change to your holiday after booking and before departure, you will have the option to withdraw from the holiday without penalty or transfer to another available holiday.

5 - OUR RESPONSIBILITY TO YOU

We accept responsibility for ensuring that the holiday you book with us is supplied as described in our publicity material and that the services offered meet a reasonable standard. All our bridge holidays feature experienced directors and bridge-playing hosts. Single travellers will be assured of a playing partner, and we will strive to provide the best partners for pairs and teams. Our commitment includes providing a qualified director, bridge facilities (which may include duplicated boards, computer scoring, bidding boxes), at least one bridge seminar or workshop each morning, and a main evening session. EBU master points will be awarded for all applicable sessions. We offer a varied evening programme of mainly duplicate pairs, but it is always your choice whether to participate. Please note that we do not guarantee bridge on the first arrival evening; this will depend on the number of suitable participants arriving in time.

6 - HEALTH AND SAFETY

No smoking is allowed in the bridge/games room, including e-cigarettes. Pets or other animals are not permitted, except for registered assistance dogs. Anyone displaying symptoms of cold or flu will not be allowed in the bridge room. Individuals aware of any contagious condition must refrain from entering the bridge room and may be held liable for any consequences of doing so.

7 - BRIDGE ROOM BEHAVIOUR

We want all our customers to enjoy a happy, relaxed, and carefree holiday. You are responsible for your behaviour and hygiene and their impact on others. If you or any member of your party exhibits abusive, disruptive, or damaging behaviour that affects others' enjoyment or safety, we reserve the right to remove you from the games room. Hotel management may advise us on appropriate protocols, and we will have no further liability or obligation to you. We also request that mobile phones are not used in the bridge/games room, except for scoring and in exceptional circumstances. We reserve the right to ban anyone from our holidays if their behaviour negatively affects the group.

8 - TRAVEL INSURANCE

If you fail to arrange adequate travel insurance, you understand that you make your travel arrangements at your own risk. The GHIC or EHIC (European Health Insurance Card) is available to UK residents travelling temporarily to an EU country, providing free or reduced-cost medical treatment under the state healthcare scheme. Ensure this card is in date; however, note that it does not replace comprehensive travel insurance and will not cover repatriation costs or many treatments. Your insurance should cover cancellation, medical and repatriation costs, personal injury, loss of baggage, and cancellation charges due to flight delays or FCO flight bans. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses incurred on your behalf that would otherwise have been covered by your insurance.

9 - GENERAL DATA PROTECTION REGULATIONS

We retain your contact details and other information in secure files and electronic storage. We may use this information to contact you by post, telephone, or email. If you do not wish to receive marketing information about our products and services, please inform us. All electronic communications will include an easy opt-out option. We will only share your information with relevant suppliers of your travel arrangements and take full responsibility for ensuring that appropriate measures are in place to protect this information.

By making this booking, you consent to your information being shared with relevant persons or suppliers.

Our data protection policy can be found on our website at www.guaranteedevents.com or can be requested directly from us.

Bridge Overseas Ltd

C5 North Road Bridgend Industrial Estate Bridgend CF31 3TP.